By using the Ombre Parfum store on the Salla platform (browsing or purchasing), you agree to the following terms:
1) Data We Collect
We collect the minimum data necessary to provide our service, such as: name, mobile number, email address, shipping address, and order details.
Payment data is processed through secure payment gateways via Salla/payment providers, and we do not store your card details.
2) How We Use Your Data
We use your data to: fulfill, process, and ship orders; communicate with you regarding your order; improve the store experience; and comply with regulatory requirements within Saudi Arabia.
3) Data Sharing
We may share limited data only with:
Salla for store operation and technical order management.
Shipping companies for delivering your order.
Payment providers for payment confirmation.
Regular authorities where required by law.
4) Data Protection
We take appropriate security measures and confirm that we do not sell or rent customer data to any third party for advertising purposes. 5) Cookies
Cookies may be used to improve performance and remember your shopping cart/preferences. You can control them in your browser settings.
6) Orders, Pricing, and Availability
Your order is confirmed after payment is completed/payment method is approved.
Availability may change. If a product is unavailable after you place your order, we will contact you for a solution (replacement/cancellation/refund as applicable).
In case of a clear pricing error, we reserve the right to correct it and contact you before shipping.
7) Shipping and Delivery
Delivery times are estimated and may be affected by the city and shipping company. The customer is responsible for the accuracy of the address and contact information. Any delays due to incorrect information are beyond our responsibility.
8) Exchanges and Returns
The exchange and return policy posted in the store applies. Due to the nature of perfumes, returns may not be accepted after the product has been opened/used unless there is a proven defect or an error in the order.
9) Store Usage
Misuse of the store, submitting fraudulent requests/reports, or sending abusive messages are prohibited. 10) Salla as an Intermediary and Dispute Resolution Platform
Order and payment processes are managed through Salla. If you encounter a problem, contact us first. If it remains unresolved, you can escalate it through Salla's channels according to their procedures.
11) Contacting Us
Phone/WhatsApp: +966578126880
Email: [email protected]
We may update these terms as needed, and the version published on the store is always the official version.
