By using the Ombre Parfum store on the Salla platform (browsing or purchasing), you agree to the following terms:
1) Data We Collect
We collect the minimum data necessary to provide our service, such as: name, mobile number, email address, shipping address, and order details.
Payment data is processed through secure payment gateways via Salla and/or our payment providers, and we do not store your card details.
2) How We Use Your Data
We use your data to: process, fulfill, and ship your orders; communicate with you regarding your order; improve your store experience; and comply with regulatory requirements within Saudi Arabia.
3) Data Sharing
We may share limited data only with:
Salla for operating the store and technically managing orders.
Shipping companies for delivering your order.
Payment providers for confirming payments.
Relevant government authorities where required by law.
4) Data Protection
We take appropriate security measures and confirm that we do not sell or rent customer data to any third party for advertising purposes.
5) Cookies
Cookies may be used to improve performance and remember your shopping cart and preferences. You can control them through your browser settings.
6) Orders, Pricing, and Availability
Your order is confirmed after payment is completed or the payment method is approved.
Availability may change. If a product becomes unavailable after you place your order, we will contact you to find a solution (replacement, cancellation, or refund, as applicable).
In the event of a clear pricing error, we reserve the right to correct it and contact you before shipping.
7) Shipping and Delivery
Delivery times are estimated and may be affected by the city and the shipping company. The customer is responsible for ensuring that the address and contact information provided are accurate. Any delays resulting from incorrect information are beyond our responsibility.
8) Exchanges and Returns
The exchange and return policy published on the store applies. Due to the nature of perfumes, returns may not be accepted once the product has been opened or used, unless there is a proven defect or an error in the order.
9) Store Usage
Misuse of the store, submitting fraudulent requests or reports, or sending abusive messages is prohibited.
10) Salla as an Intermediary and Dispute Resolution
Order and payment processes are managed through Salla. If you encounter a problem, please contact us first. If the issue remains unresolved, you may escalate it through Salla's channels in accordance with its procedures.
11) Contact Us
Phone/WhatsApp: +966578126880
Email: [email protected]
We may update these terms as needed, and the version published on the store will always be the applicable version.
